Below are the terms and conditions of your booking agreement with All Seasons Adventure Pvt Ltd. Please read them carefully before you make booking of any trips.
1. When you make your booking you must pay a 30% deposit of your trip cost to make necessary preparation for your upcoming trip. Your booking will be confirmed once we receive this amount. A voucher will be sent after we receive your deposit for the trip. The remaining balance of your trip must be paid upon arrival in Kathmandu, Nepal before you depart for the trip. In the case of non-payment of your balance, we reserve the right to cancel your booking, and no refund of paid money will be given.
2. It is a fundamental condition that you acknowledge that this is an adventure tour and therefore, it requires some flexibility. The day to day agenda and ultimate goal of the trip are taken as target and not as contractual obligations. It is the necessary condition of your joining any trip with us means that you accept this flexibility. It is unlikely that we will have to make any changes to your travel arrangements. Sometimes, we may have to make changes due to delays caused by International or domestic flights, strikes, government regulations, weather, or natural casualties etc. and cannot hold any responsibility for such any cases as they are beyond our control. In such cases, we will do our best to provide suitable alternatives which could be decided upon mutual agreement. If an agreement cannot be made, we will be only responsible for refund after deducting expenses already incurred. In the event that an international flight being delayed during your holiday, the individual airline policy will apply.
3. We also reserve the right to cancel your travel arrangements if the minimum number of clients (2) required for a particular travel arrangement is not reached. If your trip does not meet minimum numbers, we will return all payments made by you without any reduction.
4. If, for an unforeseeable reason outside of our control, we have to cut short your holiday, no refund or compensation will be made for any unused services in such cases. The tour will not be cancelled unless we are forced to do so because of unusual or unforeseeable circumstances, such as a major natural disaster, major political unrest or war. If we cancel the tour we will promptly refund all payments made to us including the deposit (less the unrecoverable costs such as air tickets, hotel cancellation etc). We will not be liable to refund any additional expenses that you may have incurred (such as insurance, visas, vaccinations and other incidental costs).
5. Clients have to bear any extra expenses themselves which are incurred by the situation beyond our control while on the trip like, extra cost for hotel due to flight cancellation because of bad weather or any other similar incidents which are out of our control OR not mentioned in the trip information.
6. Cancelling Your Trip: Notification from the person who made the booking must be received by us for the cancellation of the trip, and following cancellation charges will be applicable.
1 to 2 months before departure 15% of total trip cost
15 to 29 days before departure 30% of total trip cost
14 to 10 days before departure 50% of total trip cost
Less than 10 days before departure 100% of total trip cost
Therefore, we strongly advise that travel insurance must have at the time of booking which may cover any cancellation charges.
7. Your passport and visa requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport or visa requirements. Full and correct passport information is required when you make a booking, in order that we can obtain necessary permits on your behalf. If you do not supply the appropriate and correct information we will not be able to hold responsible for any permits issued.
8. Travel insurance is compulsory for all clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, medical expenses, repatriation expenses, helicopter evacuation, loss of luggage, etc. In the event of an emergency medical rescue or evacuation of client from a trip, either by foot, by horse or by helicopter otherwise the responsibility for the payment of such costs will lie with the client. Any subsequent costs incurred for expenses such as hotels, food, transport etc shall be borne by the client. So we recommend that you fully understand the limits and exclusions of your policy before taking out the insurance cover. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. All baggage and personal effects are at all times at your own risk. We will not be responsible for any loss, damage or accident to any luggage and property, howsoever incurred. This doesn't mean we don't take care of them. We always try to provide the best services to our clients to make theirs journey very memorable one and perform duties very honestly and seriously. Despite the fact, it is difficult to say such kind of incidents would not happen while on trip and can cover if any such incidents happen if you have insurance. Therefore, you are advised to check your insurance policy in this respect as well.
9. Medical vaccinations and any other preliminary arrangement are entirely your responsibility and we accept no responsibility in the event that these are not completed in time for departure.
10. If you do not show up at the meeting point on the agreed date or as per your information, we will assume you have been delayed and will wait for you to contact us with your new expected arrival date. If you do not contact us within 48 hours we will presume you have cancelled the tour, and no refund will be made for any money paid.
11. When you make your booking it is understood that you have read and understood all these booking conditions and agree to abide by them. You also agree that the information given by you on the booking form is complete and true.